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Manage organisational customer service (BSBOPS505)
$600.00This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Beyond Workplace Politics: Using Social and Emotional Competencies
$49.00Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy. -
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Evaluate a training program (TAEDES505)
$600.00This unit describes the skills and knowledge required to evaluate a training program, by measuring the effectiveness of training in meeting workforce performance needs and capability requirements. In a NVR/AQTF context it can contribute to the continuous improvement cycle within a registered training organisation (RTO). It applies to those who have responsibility for delivery and assessment strategies in the training programs of an organisation. No licensing, legislative or certification requirements apply to this unit at the time of publication.
