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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Introduction to HTML and CSS Coding Part 2: Complex Selectors
$49.00In this course, you will learn how to use commonly used selectors, child selectors, attribute selectors, and pseudo-selectors. -
Provide advanced facilitation practice (TAEDEL502)
$600.00This unit describes the skills and knowledge required to provide high-level facilitation, including reflective and continuous improvement practices, in a vocational education and training (VET) context. It applies to experienced teachers, trainers and assessors utilising a range of techniques, across a range of contexts, to create the best learning outcomes for learners within a vocational education context such as a Registered Training Organisation (RTO). No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Developing a Safety Procedures Manual
$49.00This course helps you craft a usable manual for your workplace, or for whatever situation you require one. You will learn about safety procedures and safety procedures templates. Also, this course introduces you to how to organize the steps in a procedure and construct a flowchart. Brainstorming allows you to gather information and you will also look at guidelines for writing procedures and learn about communication aids. -
Microsoft Excel Online: Finalizing Workbooks
$49.00In this course you will learn how to use comments, manage worksheets, and change view options. -
Lead assessment validation process (TAEASS503)
$600.00This unit describes the skills and knowledge required to provide leadership in assessment validation processes. It applies to experienced practitioners who work under limited supervision and who are responsible for the validation of assessment processes, both internally and externally. No licensing, legislative or certification requirements apply to this unit at the time of publication.