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Manage organisational customer service (BSBOPS505)
$600.00This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Appreciative Inquiry
$49.00In this course you will learn about the appreciative inquiry process. To begin, youll explore its fundamental principles and the 4-D model. Youll also get a hands-on look at the appreciative inquiry interview guide and start considering how this powerful tool could make a difference in your organization. -
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Microsoft Excel Online: Finalizing Workbooks
$49.00In this course you will learn how to use comments, manage worksheets, and change view options. -
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Microsoft Teams: Customizing Channels
$49.00In this course you will learn how to customize channels, and add tabs and connectors to a channel. -
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Developing Your Executive Presence
$49.00This course is going to provide you with the boost you might need to get the most out of your inter-personal skills as you develop yourself into an executive with presence that will be the marvel of your coworkers and others you meet. It will help you consider the first impressions you make on others, your interpersonal skills, your speaking and listening skills, plus sharpens your leadership skills. -
Certificate IV in Work Health and Safety (BSB41419)
$3,570.00At GEM College we believe that no safety program is complete without training, and that no training program is complete without safety! If you’re interested in being a Safety Representative, or involved in Work Health and Safety Teams, or are considering a career in OHS Management, this course is ideal for you. Let us help you, to help others to make the world a safer place to work! * Subsidies: Employers and Individuals eligible for subsidised training via industry tendering processes benefit from discounted group training. * Recognition: Individuals who have had significant experience in a given industry, in managing projects, or being members of a Project Team could be eligible for Recognition of Current Competencies, or Recognition of Prior Learning. COURSE DETAILS / ENQUIRE -
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Develop and implement recognition strategies (TAEASS504)
$600.00This unit describes the skills and knowledge required to develop and implement a recognition strategy that may be used for recognition of current competencies against workplace or industry criteria, or recognition of prior learning (RPL) leading to completion of units of competency or qualifications. It requires the ability to prepare information and advice on recognition, to identify evidence-gathering opportunities and to evaluate a recognition-based assessment process. It also requires that all systems and instruments be validated by peers, industry or employers to determine fitness for purpose. It applies to those who work under limited supervision to develop procedures and documentation for recognition-based assessment for an organisation. No licensing, legislative or certification requirements apply to this unit at the time of publication.
