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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Microsoft Excel 365: Part 1: Working with Data
$49.00In this course you will learn how to use formulas and functions, work with data, rows, and columns, and sort and filter data. -
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Introduction to Microsoft Power BI: Working with Data
$49.00In this course you will learn how to transform and sanitize data, use the Query Editor, model data, and manage relationships. -
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BSBWOR501 Manage personal work priorities and professional development
$0.00Set personal and work goals. Determine performance criteria, and measure success against set indicators. Setting and meeting work priorities. Developing and maintaining professional competence. Identify and participate in appropriate professional networks, associations and training opportunities.
