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Manage organisational customer service (BSBOPS505)
$600.00This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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From Boss to Leader
$49.00After completing this course, participants will know the characteristics of bad bosses and good leaders, understand how those who hold management positions can develop into good leaders, know the elements of leading by example, understand the importance of good communication and effective feedback, and know how to use emotional intelligence. -
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The Professional Supervisor (Audio)
$49.00In this course, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. You will also receive an introduction to several leadership theories, including John Adairs action-centered leadership model, Paul Hersey and Ken Blanchards Situational Leadership II model, and Velsofts signature leadership assessment. -
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Microsoft Excel 365: Part 1: Using Pivot-Tables
$49.00In this course you will learn how to insert PivotTables, work with PivotTable data, and sort and filter PivotTable data. -
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Microsoft Excel Online: Working with Data
$49.00In this course you will learn how to use formulas and functions, work with data, rows, and columns, and sort and filter data. -
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Digital Citizenship: Conducting Yourself in a Digital World
$49.00You will be presented with the concept that, just as in the real world we have certain rights, responsibilities, and standards of behavior as citizens, this is true in the digital world as well. This will be supported by looking at the similarities between the two worlds. Your understanding of what digital citizenship entails will be increased by examining its three principles, each of which is comprised of three elements. You will be counselled on how to practice good citizenship using each of the elements. The course finishes up with giving you exercises designed to reinforce the principles. -
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Microsoft Excel Online: Formatting a Worksheet
$49.00In this course you will learn how to format text and cells, align cell contents, use Find & Select tools, and apply conditional formatting. -
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Microsoft Word Online: Formatting Text and Paragraphs
$49.00In this course you will learn how to apply character formatting, create lists, control paragraph layout, and apply styles to text.
