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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Manage project procurement (BSBPMG537)
$600.00This unit describes the skills and knowledge required to undertake procurement in projects. The unit applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. -
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Microsoft Word Online: Finalizing Your Document
$49.00In this course you will learn how to control page layout, use language tools, check the accessibility of a document, work with comments, and co-author documents. -
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Developing a Training Needs Analysis
$49.00This course covers all the essential elements of a training needs analysis. The first step is using the ICE method to isolate problems, consult with stakeholders, and evaluate your options. Then, you can bring all of the information together into a training needs analysis that will convince readers to take action.
