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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Drug-Related Problems (Dr Chris Alderman – 0.5 CPD Points)
Original price was: $50.00.$0.00Current price is: $0.00.Short description goes here -
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Provide advanced assessment practice (TAEASS501)
$600.00This unit describes the skills and knowledge required to lead assessment processes as a part of a continuous improvement strategy among a group of assessors within a Registered Training Organisation (RTO). It applies to experienced assessors who provide leadership, or guidance to others, who conduct assessments for an RTO. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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English as a Second Language: A Workplace Communications Primer
$49.00This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills. -
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Apply research to training and assessment practice (TAERES501)
$600.00SAVE: Group Discounts for 5+ apply! This unit describes the skills and knowledge required to undertake research into educational theory, and apply this research to improve current training and assessment practice. It applies to those who need to develop skills in research in order to apply educational theory to improve current and future training, and assessment practice. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Microsoft PowerPoint Online: Getting Started
$49.00In this course you will learn how to get started with PowerPoint Online, create, edit, and view presentations, and get help in PowerPoint Online. -
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Design and develop learning resources (TAEDES502)
$600.00This unit describes the skills and knowledge required to design, and develop resources to support the learning process. It applies to those who use a range of specialised technical or managerial skills, to develop learning resources. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Introduction to Microsoft Power BI: Working with Data
$49.00In this course you will learn how to transform and sanitize data, use the Query Editor, model data, and manage relationships.
