Manage organisational customer service (BSBOPS505)
$600.00
This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.
The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
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Analyse and apply sustainability skills to learning programs (TAESUS501)
$600.00This unit describes the skills and knowledge required to identify explicit, and embedded, sustainability skills within training packages and accredited courses, document, and apply requirements to learning programs and resources associated with the development of competence. It applies to experienced practitioners responsible for the development and/or delivery of learning and assessment services. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Undertake organisational training needs analysis (TAETAS501)
$600.00This unit describes the skills and knowledge required to undertake a training needs analysis (TNA) to identify the training and assessment needs of an organisation. It applies to those working under limited supervision in roles that require them to work with organisations to identify training needs. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Address adult language, literacy and numeracy skills (TAELLN411)
$490.00This unit describes the skills and knowledge a vocational trainer or assessor requires to identify language, literacy and numeracy (LLN) skill requirements of training and the work environment, and to use resources and strategies that meet the needs of the learner group. The unit applies to individuals who teach, train, assess and develop resources. Competence in this unit does not indicate that a person is a qualified specialist adult language, literacy or numeracy practitioner. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Facilitate e-learning (TAEDEL501)
$600.00This unit describes the skills and knowledge required to establish, facilitate, monitor and review e-learning delivered via electronic media. It applies to individuals who use a range of specialised, technical and training competencies to engage with learners and others to facilitate e-learning No licensing, legislative or certification requirements apply to this unit at the time of publication.
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