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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Microsoft Skype for Business 2016: Working with Messages and Contacts
$49.00In this course you will learn how to send instant messages and use related features, manage contacts, and customize the contacts view. -
Develop and maintain strategic business networks (BSBTWK601)
$1,000.00The unit describes the skills and knowledge required to establish professional relationships and networks to support organisational objectives. The unit applies to individuals who hold significant accountability for the effective functioning and success of an organisation or work area. At this level, work will generally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision-making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication.