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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Microsoft Teams: Customizing You Teams Experience
$49.00In this course you will learn how to manage your Teams profile, manage teams, and add bots and apps to Teams. -
Identifying and Combatting Fake News
$49.00After you complete this course you will be able to: define fake news, recognize the difference between fake news and objective reporting, understand the impacts of fake news on your organization, examine proactive strategies and how they work, learn reactive strategies and why they are essential, discover opportunities for promotion and growth within fake news , and create your own fake news action plan. -
Microsoft OneNote Online: Finalizing a Notebook
$49.00In this course you will learn how to use proofing tools, share and collaborate on notebooks, and work with notebook versions. -
Building an Online Business
$49.00This course will lead you from your idea to your online business. It will take a look at important components such as business plans and marketing while touching upon payments, online marketplaces, and much more. With those topics covered you will have the skills to become an online entrepreneur. -
Microsoft PowerPoint 365 Part 2: Integrating Versions of PowerPoint
$49.00In this course you will learn how to identify versions of PowerPoint, identify differences in PowerPoint 365 and, use OneDrive to integrate flexibility. -
Diploma of Project Management (BSB50820)
$4,650.00When a business needs to improve/modify a process or change the business a process it can spell disaster if it isn’t managed in structured and ordered way. The solution is ‘project management’, which means that it must be done correctly and according to the expectations of stakeholders and/or clients. If you are an experienced Manager seeking to open career opportunities, or to enhance your current competencies, it is likely that you need project management skills. The Diploma of Project Management is the ideal qualification to equip you with these skills. * Subsidies: Employers and Individuals eligible for subsidised training via industry tendering processes benefit from discounted group training. * Recognition: Individuals who have had significant experience in a given industry, in managing projects, or being members of a Project Team could be eligible for Recognition of Current Competencies, or Recognition of Prior Learning. COURSE DETAILS / ENQUIRE