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Manage organisational customer service (BSBOPS505)
$600.00This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Microsoft Word Online: Formatting Text and Paragraphs
$49.00In this course you will learn how to apply character formatting, create lists, control paragraph layout, and apply styles to text. -
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Story Marketing for Small Businesses
$49.00This course covers the essential elements of a story marketing campaign, from a review of company message and brand, to the elements of good storytelling. The course leads participants through the steps of creating a marketing story knowing your company, knowing and connecting with customers, and the story writing and editing process. This creates a clear and engaging path that will lead customers to your products and services and encourage them to respond to your call to action. -
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Microsoft OneNote Online: Working with Notes, Part Two
$49.00In this course you will learn how to use tags and symbols, add handwritten text to a note, and use OneNotes highlighting tools. -
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Design and develop e-learning resources (TAEDES503)
$600.00This unit describes the skills and knowledge required to design and develop e-learning resources. It applies to those who work under limited supervision and use a range of specialised technical or managerial skills, to develop e-learning resources. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Graduate Diploma of Management (Learning) (BSB80120)
$11,980.00This qualification reflects the role of individuals who apply highly specialised knowledge and skills in the field of organisational learning and capability development. Individuals in these roles generate and evaluate complex ideas. They also initiate, design and execute major learning and development functions within an organisation. Typically, they would have full responsibility and accountability for the personal output and work of others. This qualification may apply to leaders and managers in an organisation where learning is used to build organisational capability. The job roles that relate to this qualification may also include RTO Manager and RTO Director. COURSE DETAILS
