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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Apply research to training and assessment practice (TAERES501)
$600.00SAVE: Group Discounts for 5+ apply! This unit describes the skills and knowledge required to undertake research into educational theory, and apply this research to improve current training and assessment practice. It applies to those who need to develop skills in research in order to apply educational theory to improve current and future training, and assessment practice. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Undertake organisational training needs analysis (TAETAS501)
$600.00This unit describes the skills and knowledge required to undertake a training needs analysis (TNA) to identify the training and assessment needs of an organisation. It applies to those working under limited supervision in roles that require them to work with organisations to identify training needs. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Microsoft Word Online: Formatting Text and Paragraphs
$49.00In this course you will learn how to apply character formatting, create lists, control paragraph layout, and apply styles to text. -
(In Train Out) Diploma of Training Design and Development (TAE50216)
$4,250.00Do you have experience in workplace training and assessment, on the job mentoring, teaching or facilitating learning and enjoy the creative side of your work, then this is the qualification for you. COURSE DETAILS / ENQUIRE -
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