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Manage organisational customer service (BSBOPS505)
$600.00This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Windows 10: May 2019 Update: Navigation, Productivity, and Customization
$49.00In this course you will learn how to navigate the updated Start menu, use the updated taskbar and Action Center, use themes and emojis, and use the updated clipboard settings. -
Women and Leadership: Owning Your Strengths and Skills
$49.00At the end of this course you will understand a brief history and evolution of women and leadership. You will recognize leadership barriers, how to handle them, and use them to create benefits. You will know about social and emotional intelligence, and self-awareness. You will be able to develop a basic vision and brand for your leadership and understand essential leadership skills. You will also examine decision making and create a workplace philosophy statement and action plan. -
Advanced Diploma of Work Health and Safety (BSB60619)
$4,990.00This qualification reflects the role of individuals who apply advanced practical knowledge and skills to coordinate, facilitate and maintain a work health and safety (WHS) program. It is suited to those who possess significant work health and safety skills and knowledge; and wish to consolidate and build pathways to further educational and/or employment opportunities COURSE DETAILS / ENQUIRE -
Microsoft Skype for Business 2016: Getting Started
$49.00In this course you will learn how to get started with Skype for Business 2016, communicate with contacts, and update your status information. -
Microsoft Teams: Customizing Channels
$49.00In this course you will learn how to customize channels, and add tabs and connectors to a channel.