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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Advanced Diploma of Business (BSB60120)
$6,500.00This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have general management accountabilities. Individuals in these roles carry out complex tasks in a specialist field of expertise. They may undertake technical research and analysis, and will often contribute to setting the strategic direction for a work area. The qualification is suited to individuals who are responsible for the supervision and leadership of a team or work area (including by managing staff performance and making staffing decisions). COURSE DETAILS -
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Introduction to Microsoft Power BI: Getting Started
$49.00In this course you will learn how to describe the components of Power BI, work with Power BI files, connect to data sources with the Power BI desktop client, create a report and visualizations, and work with visualizations. -
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Microsoft PowerPoint Online: Working with Images and Shapes
$49.00In this course you will learn how to insert graphics, modify and format objects, and adjust image appearance. -
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Manage personal health and wellbeing (BSBPEF401)
$490.00This unit describes the skills and knowledge required to identify signs and sources of strain on personal health and wellbeing (both physical and mental) within job roles and according to key performance indicators (KPIs). The unit applies to individuals who operate with a high level of autonomy, have excellent communication skills and apply knowledge of organisational policies and relevant legislation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
