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Design and develop e-learning resources (TAEDES503)
$600.00This unit describes the skills and knowledge required to design and develop e-learning resources. It applies to those who work under limited supervision and use a range of specialised technical or managerial skills, to develop e-learning resources. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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10-Minute Presentations
$49.00At the end of this workshop, you will be able to know and use essentials of a good presentation, choose platforms that enhance your message and reach, set goals and timelines for your presentation, create engaging narrative from outline through final draft, edit and polish your presentation, offer and receive peer review and, develop best practices for future presentations. -
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Manage organisational customer service (BSBOPS505)
$600.00This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Certificate IV in Retail Management (SIR40316)
$4,250.00This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs. This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants. Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager. COURSE DETAILS / ENQUIRE -
(In Train Out) Diploma of Vocational Education and Training (TAE50116)
$4,250.00Do you have (or are looking for) responsibility for the full range of activities associated with designing, conducting, assessing and evaluating training within an RTO, then this is the qualification for you. COURSE DETAILS / ENQUIRE -
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Employee Recognition: Appreciating Your Workforce
$49.00Here you are going to learn just what an employee recognition program is all about. Youre going to consider who falls under the definition of an employee and then decide why you should provide recognition for them. You will also look at the types of recognition programs, how to lay the foundation for one, and then how to actually build, implement, and follow up on a program in your office. -
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Microsoft Excel 365: Part 1: Finalizing Workbooks
$49.00In this course you will learn how to use comments , manage worksheets, and change view options. -
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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication.
