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Meeting Management: The Art of Making Meetings Work (Audio)
$49.00In this course, you will learn how to prepare for meetings, develop agendas, lead a meeting, differentiate between process and content, use facilitation skills in a meeting, and manage difficult participants. -
Introduction to Microsoft Power BI: Working with Data
$49.00In this course you will learn how to transform and sanitize data, use the Query Editor, model data, and manage relationships. -
Creating a Positive Work Environment
$49.00Here you will learn how to recognize a positive work environment and understand the key elements that are needed to create one. You will also discover what you can do personally to build on in your workplace and figure out what type of team player you are. Along the way you will be shown the importance of effective workplace relationships in creating and maintaining a positive environment at work. You will also reveal your personal strengths and weaknesses in working cooperatively and your preference for dealing with workplace conflict. -
Manage organisational customer service (BSBOPS505)
$600.00This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Microsoft Word Online: Working with Images
$49.00In this course you will learn how to insert images, resize images, and adjust image appearance. -
Introduction to Microsoft Power BI: Working with Reports and Visualizations
$49.00In this course you will learn how to manage report pages, change report view options, work with visualizations and their data, and add static objects to a report.