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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Identifying and Responding to Elder Abuse – (Monique McCloskey – 0.5 CPD Points)
Original price was: $50.00.$0.00Current price is: $0.00. -
Microsoft PowerPoint 365 Part 2: Using Additional Features
$49.00In this course you will learn how to review a presentation, insert links and online video and view a presentation. -
Certificate III in Individual Support (CHC33021)
$2,900.00This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support. The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency. COURSE DETAILS / ENQUIRE -
Microsoft Excel 365: Part 1: Finalizing Workbooks
$49.00In this course you will learn how to use comments , manage worksheets, and change view options.