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Manage organisational customer service (BSBOPS505)
$600.00This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Microsoft Word Online: Getting Started
$49.00In this course you will learn how to get started with Word Online, manage documents, work with text, find and replace text, change view options, and get help in Word Online. -
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Introduction to Microsoft Power BI: Working with Data
$49.00In this course you will learn how to transform and sanitize data, use the Query Editor, model data, and manage relationships. -
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BSBWOR501 Manage personal work priorities and professional development
$0.00Set personal and work goals. Determine performance criteria, and measure success against set indicators. Setting and meeting work priorities. Developing and maintaining professional competence. Identify and participate in appropriate professional networks, associations and training opportunities. -
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Microsoft Excel 365: Part 1: Working with Data
$49.00In this course you will learn how to use formulas and functions, work with data, rows, and columns, and sort and filter data. -
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Beyond Workplace Politics: Using Social and Emotional Competencies
$49.00Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy. -
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Develop and implement recognition strategies (TAEASS504)
$600.00This unit describes the skills and knowledge required to develop and implement a recognition strategy that may be used for recognition of current competencies against workplace or industry criteria, or recognition of prior learning (RPL) leading to completion of units of competency or qualifications. It requires the ability to prepare information and advice on recognition, to identify evidence-gathering opportunities and to evaluate a recognition-based assessment process. It also requires that all systems and instruments be validated by peers, industry or employers to determine fitness for purpose. It applies to those who work under limited supervision to develop procedures and documentation for recognition-based assessment for an organisation. No licensing, legislative or certification requirements apply to this unit at the time of publication.



























