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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Story Marketing for Small Businesses
$49.00This course covers the essential elements of a story marketing campaign, from a review of company message and brand, to the elements of good storytelling. The course leads participants through the steps of creating a marketing story knowing your company, knowing and connecting with customers, and the story writing and editing process. This creates a clear and engaging path that will lead customers to your products and services and encourage them to respond to your call to action. -
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Building a Brand on Social Media
$49.00In this course you will look at various social media platforms and how they can be melded into your business to promote your brand. Along the way you will learn how to decide who your audience is, how to handle negative feedback as well as how to develop a complete social media plan. -
Certificate IV in Training and Assessment (TAE40122)
$4,250.00Do you have experience in workplace training and assessment, on the job mentoring, teaching or facilitating learning and enjoy the creative side of your work, then this is the qualification for you. COURSE DETAILS / ENQUIRE -
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From Boss to Leader
$49.00After completing this course, participants will know the characteristics of bad bosses and good leaders, understand how those who hold management positions can develop into good leaders, know the elements of leading by example, understand the importance of good communication and effective feedback, and know how to use emotional intelligence. -
Diploma of Work Health and Safety (BSB51319)
$3,500.00If you are interested in ensuring a safe work environment, but lack the knowledge and skills to do so, this is the course for you. If you have been a Safety Representative, Safety Supervisor, or been involved in managing Work Health and Safety, and can provide evidence of your current competencies, you could gain credit status towards this qualification. Part of GEM’s Mission is “to help make the world a safer place to work” – if you want to be involved in that challenge, this is the course for you. * Subsidies: Employers and Individuals eligible for subsidised training via industry tendering processes benefit from discounted group training. * Recognition: Individuals who have had significant experience in a given industry, in managing projects, or being members of a Project Team could be eligible for Recognition of Current Competencies, or Recognition of Prior Learning. COURSE DETAILS / ENQUIRE -
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Research and develop units of competency (TAEDES504)
$600.00This unit describes the skills and knowledge required to research, and develop units of competency to address work functions and processes, work roles and work-related vocational outcomes. It applies to those who work under limited supervision and use a range of specialised analytical or managerial skills, in researching and developing units of competency. No licensing, legislative or certification requirements apply to this unit at the time of publication.
