-
Add to cart
Manage organisational customer service (BSBOPS505)
$600.00This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Add to cart
English as a Second Language: A Workplace Communications Primer
$49.00This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills. -
Certificate III in Retail (SIR30216)
$2,900.00This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant. COURSE DETAILS / ENQUIRE -
Diploma of Work Health and Safety (BSB51319)
$3,500.00If you are interested in ensuring a safe work environment, but lack the knowledge and skills to do so, this is the course for you. If you have been a Safety Representative, Safety Supervisor, or been involved in managing Work Health and Safety, and can provide evidence of your current competencies, you could gain credit status towards this qualification. Part of GEM’s Mission is “to help make the world a safer place to work” – if you want to be involved in that challenge, this is the course for you. * Subsidies: Employers and Individuals eligible for subsidised training via industry tendering processes benefit from discounted group training. * Recognition: Individuals who have had significant experience in a given industry, in managing projects, or being members of a Project Team could be eligible for Recognition of Current Competencies, or Recognition of Prior Learning. COURSE DETAILS / ENQUIRE -
Add to cart
Microsoft Excel 365: Part 2: Visualizing Data with Charts
$49.00In this course you will learn how to create charts and modify and format existing charts. -
Add to cart
Provide advanced facilitation practice (TAEDEL502)
$600.00This unit describes the skills and knowledge required to provide high-level facilitation, including reflective and continuous improvement practices, in a vocational education and training (VET) context. It applies to experienced teachers, trainers and assessors utilising a range of techniques, across a range of contexts, to create the best learning outcomes for learners within a vocational education context such as a Registered Training Organisation (RTO). No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Add to cart
Research and develop units of competency (TAEDES504)
$600.00This unit describes the skills and knowledge required to research, and develop units of competency to address work functions and processes, work roles and work-related vocational outcomes. It applies to those who work under limited supervision and use a range of specialised analytical or managerial skills, in researching and developing units of competency. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Add to cart
Workplace Health and Safety: The Supervisor’s Role and Responsibilities
$49.00At the end of this course you are going to be able to understand the employers and supervisors responsibilities for workplace health and safety and you will also learn about, and understand, the three rights of workers. You will learn about Health and Safety Committees, employee orientation checklists, health and safety training for employees, and the importance of communicating health and safety information. -
Add to cart
Intermediate Project Management (Audio)
$49.00In this course, you will focus on the last three stages of the project life cycle: planning, execution, and termination. This includes identifying tasks and resources; using scheduling techniques like the work breakdown structure, Gantt charts, and network diagrams; preparing a budget; executing a project; and controlling changes.
