This unit describes the skills and knowledge required to lead and manage effective workplace relationships. The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision making strategies, which require the exercise of considerable discretion and judgement. No licensing, legislative or certification requirements apply to this unit at the time of publication.

This unit describes the skills and knowledge required to undertake a training needs analysis (TNA) to identify the training and assessment needs of an organisation. It applies to those working under limited supervision in roles that require them to work with organisations to identify training needs. No licensing, legislative or certification requirements apply to this unit at the time of publication.