This unit describes the skills and knowledge required to lead and manage effective workplace relationships. The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision making strategies, which require the exercise of considerable discretion and judgement. No licensing, legislative or certification requirements apply to this unit at the time of publication.

The unit describes the skills and knowledge required to establish professional relationships and networks to support organisational objectives. The unit applies to individuals who hold significant accountability for the effective functioning and success of an organisation or work area. At this level, work will generally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision-making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication.