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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Drug-Related Problems (Dr Chris Alderman – 0.5 CPD Points)
Original price was: $50.00.$0.00Current price is: $0.00.Short description goes here -
Microsoft Teams: Using Other Communication Tools
$49.00In this course you will learn how to use chat, and manage meetings and files. -
Access resources and support to address foundation skills in vocational practice (TAELLN412)
$490.00This unit describes the skills and knowledge that vocational trainers and assessors need to access resources, which include collaboration with foundation skills specialists, in order to integrate foundation skills into a vocational training program. The unit applies to individuals who teach, train, assess and develop training and assessment resources. Competence in this unit does not indicate that a person is a qualified specialist adult language, literacy or numeracy practitioner. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Microsoft Excel Online: Organizing Worksheet Data with Tables and Charts
$49.00In this course you will learn how to create and modify tables and charts. -
Develop and implement accessible training and assessment plans for learners with disability (TAEXDB501)
$600.00This unit describes the skills and knowledge required to develop and implement a training and assessment plan that ensures that training and assessment are accessible to learners with disability. This unit applies to vocational trainers, assessors, and other educational personnel in the vocational education and training (VET) sector who are involved in developing and/or implementing a training and assessment plan in a Registered Training Organisation. A person completing this unit is not qualified to be a disability support specialist. No licensing, legislative or certification requirements apply to this unit at the time of publication.