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Manage organisational customer service (BSBOPS505)
$600.00This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
(In Train Out) Diploma of Vocational Education and Training (TAE50116)
$4,250.00Do you have (or are looking for) responsibility for the full range of activities associated with designing, conducting, assessing and evaluating training within an RTO, then this is the qualification for you. COURSE DETAILS / ENQUIRE -
Diploma of Project Management (BSB50820)
$4,650.00When a business needs to improve/modify a process or change the business a process it can spell disaster if it isn’t managed in structured and ordered way. The solution is ‘project management’, which means that it must be done correctly and according to the expectations of stakeholders and/or clients. If you are an experienced Manager seeking to open career opportunities, or to enhance your current competencies, it is likely that you need project management skills. The Diploma of Project Management is the ideal qualification to equip you with these skills. * Subsidies: Employers and Individuals eligible for subsidised training via industry tendering processes benefit from discounted group training. * Recognition: Individuals who have had significant experience in a given industry, in managing projects, or being members of a Project Team could be eligible for Recognition of Current Competencies, or Recognition of Prior Learning. COURSE DETAILS / ENQUIRE -
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Microsoft Skype for Business 2016: Joining Meetings and Calls
$49.00In this course you will learn how to set up a Skype meeting, participate in meetings, present content in meetings, and add interactivity to meetings. -
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Address adult language, literacy and numeracy skills (TAELLN411)
$490.00This unit describes the skills and knowledge a vocational trainer or assessor requires to identify language, literacy and numeracy (LLN) skill requirements of training and the work environment, and to use resources and strategies that meet the needs of the learner group. The unit applies to individuals who teach, train, assess and develop resources. Competence in this unit does not indicate that a person is a qualified specialist adult language, literacy or numeracy practitioner. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
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Microsoft Skype for Business 2016: Customizing Skype for Business
$49.00In this lesson you will learn how to customize contact groups, use recording features, and customize Skype for Business options. -
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Microsoft Excel 365: Part 2: Analyzing Data with Logical and Lookup Functions
$49.00In this course you will learn how to use text functions, use logical functions, use lookup functions, use date functions, and use financial functions.
