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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Diploma of Quality Auditing (BSB50920)
$4,999.00This qualification reflects the role of individuals who possess a sound theoretical knowledge base in quality auditing and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work or the work of an audit team. The job roles that relate to this qualification may include Lead Auditor and Quality Assurance Manager. COURSE DETAILS -
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Windows 10: May 2019 Update: Windows Settings and Storage
$49.00In this course you will learn how to use the updated Settings app, and use the updated Storage settings. -
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Becoming a Progressive Employer: Setting Trends Instead of Following Them
$49.00In this course, you will gain an understanding of what being progressive means, and then take time to truly examine this concept through activities and discussion. You will look at the process involved in going from the status quo to being progressive, along with how to develop or enhance a progressive mindset and innovative ideas. The last part of the course involves understanding the importance of a succession plan to a progressive organization. -
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Introduction to HTML and CSS Coding Part 2: Responsive Web Design
$49.00In this course, you will learn how to use flexible layouts, media queries, and flexible media. -
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Identifying and Combatting Fake News
$49.00After you complete this course you will be able to: define fake news, recognize the difference between fake news and objective reporting, understand the impacts of fake news on your organization, examine proactive strategies and how they work, learn reactive strategies and why they are essential, discover opportunities for promotion and growth within fake news , and create your own fake news action plan.
