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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Coordinate health and wellness programs (BSBHRM531)
$600.00This unit describes the skills and knowledge required to coordinate programs with a health and wellbeing focus. The unit addresses coordination of the range of programs that would typically be associated with health and wellbeing such as stress management, smoking cessation, exercise and Employee Assistance Programs (EAPs). The unit applies to individuals who take responsibility for managing staff health and wellness programs or activities. It also has particular relevance for managers of human resources or diversity programs, frontline managers and specialist consultants responsible for promoting a balance between work demands and personal life. The individual may not be directly involved in delivering the programs. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
GDPR Readiness: Getting the Message Out
$49.00In this one-day course, you will learn: about internal communication methods, about privacy training, and promoting a good privacy culture,about the elements of a good customer privacy policy, how to write and design a cookie banner disclaimer for your website, and how to design a privacy-compliant web form. -
Manage a supply chain (BSBPRC504)
$600.00This unit describes the skills and knowledge required to manage a supply chain, including the commercial and technical capabilities to ensure outcomes achieve organisational objectives. It applies to individuals who are responsible for managing a supply chain in an organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. -
Windows 10: May 2019 Update: Navigation, Productivity, and Customization
$49.00In this course you will learn how to navigate the updated Start menu, use the updated taskbar and Action Center, use themes and emojis, and use the updated clipboard settings. -
Provide advanced assessment practice (TAEASS501)
$600.00This unit describes the skills and knowledge required to lead assessment processes as a part of a continuous improvement strategy among a group of assessors within a Registered Training Organisation (RTO). It applies to experienced assessors who provide leadership, or guidance to others, who conduct assessments for an RTO. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Monitor corporate governance activities (BSBOPS602)
$1,000.00This unit describes the skills and knowledge required to develop and implement procedures to ensure the organisation meets its corporate governance obligations. It covers researching corporate governance trends, standards and practices, and establishing processes to promote compliance. It also includes reviewing compliance and taking corrective action on non-compliance. The unit applies to those who are responsible for monitoring and managing compliance to corporate governance requirements. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Fostering Innovation
$49.00At the end of this course, you will be able to understand what fostering innovation means , learn what an innovative workplace looks like, determine how you can help create an innovative workplace environment, understand your role in helping to foster innovation, know what happens in the workplace when you help foster innovation, and describe ways that innovation can help your company. -
Microsoft Skype for Business 2016: Working with Messages and Contacts
$49.00In this course you will learn how to send instant messages and use related features, manage contacts, and customize the contacts view.