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Implement customer service strategies (BSBOPS404)
$490.00This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Support the development of adult language, literacy and numeracy skills (TAELLN501)
$600.00This unit describes the skills and knowledge required to support adult learners to extend their language, literacy and numeracy skills within a workplace or community context. It requires a sound knowledge of the Australian Core Skills Framework (ACSF) and skills to extend own practice, and the practice of others. This unit applies to experienced trainers who provide leadership or guidance to others, and who deal with the language, literacy and numeracy (LLN) needs of learners for a Registered Training Organisation (RTO). No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Evaluate a training program (TAEDES505)
$600.00This unit describes the skills and knowledge required to evaluate a training program, by measuring the effectiveness of training in meeting workforce performance needs and capability requirements. In a NVR/AQTF context it can contribute to the continuous improvement cycle within a registered training organisation (RTO). It applies to those who have responsibility for delivery and assessment strategies in the training programs of an organisation. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
Microsoft Word Online: Getting Started
$49.00In this course you will learn how to get started with Word Online, manage documents, work with text, find and replace text, change view options, and get help in Word Online. -
Creating Winning Webinars: Getting Your Message Out
$49.00This course is going to teach you to understand what webinars are and why they are important. You will also learn best practices for implementation and development of webinars. You are going to learn the appropriate structure and platform for your webinar and also how to outline a webinar.