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Microsoft Skype for Business 2016: Working with Messages and Contacts
$49.00In this course you will learn how to send instant messages and use related features, manage contacts, and customize the contacts view. -
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Microsoft PowerPoint 365 Part 2: Integrating Versions of PowerPoint
$49.00In this course you will learn how to identify versions of PowerPoint, identify differences in PowerPoint 365 and, use OneDrive to integrate flexibility. -
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Appreciative Inquiry
$49.00In this course you will learn about the appreciative inquiry process. To begin, youll explore its fundamental principles and the 4-D model. Youll also get a hands-on look at the appreciative inquiry interview guide and start considering how this powerful tool could make a difference in your organization. -
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Conducting Accurate Internet Research
$49.00This course is going to provide you with the skills you will need to get the most of an Internet search. You will learn where to look for information, how to find it, and the types of information that you can, and cannot, find online. It looks at the surface web and then takes you further in your searching skills to the deep web. -
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Collaboration
$49.00After completion of this course, you should understand the definition of collaboration, what it takes to work collaboratively with your colleagues and the advantages of collaboration. Obstacles to collaboration will be explored, and how to develop strategies to improve a collaborative work environment. As well, you will know the six steps to make collaboration work, and the difference between collaboration, cooperation and teamwork. -
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Introduction to HTML and CSS Coding Part 2: How to Position Content
$49.00In this course, you will learn about positioning content with floats, clearing and containing floats, positioning with inline-block, and clearing white-space when using inline-block. -
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Manage organisational customer service (BSBOPS505)
$600.00This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. No licensing, legislative or certification requirements apply to this unit at the time of publication.
